Privacy Policy


(Articles 8, 13, 14 and 21 of the General Data Protection Regulation - GDPR)


Your privacy is important to us.

This website is part of the João Cordeiro Group. This page explains how we use the personal information we collect about you when you use this website.



The João Cordeiro group respects your preferences regarding the collection and use of your Personal Data.

«Personal Data», refers to information relating to an identified or identifiable natural person («Data Subject»); An identifiable person is considered to be identifiable, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, electronic identifiers or one or more specific elements of the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

The João Cordeiro Group respects your preferences regarding the processing of Personal Data that it collects. This Policy (“Policy”) lets you know how the João Cordeiro team collects and uses your Personal Data, how you can control its use and describes our practices in relation to information collected on other Group sites that link to or refer to this Policy (such as websites, software applications, social networks and electronic messages), as well as offline marketing and sales activities (collectively, “Communication Channels”).

The Communication Channels may provide links to other platforms that do not belong to the João Cordeiro universe. We encourage you to check the privacy policies of those websites, services, social networks or applications before providing your Personal Data.



We collect information about you when you register on our website or place an order to purchase products or services. We also collect information from you when you voluntarily fill out questionnaires, use the chat tool, provide opinions (“feedback”), subscribe to newsletters or feeds, call or write to us.

The personal data collected are those necessary for the purpose for which you contacted us, processing in this context data such as name, address, telephone number, email address, subject, NIF (in the case of a commercial transaction) and the identification document (in the case of exercising a right). By providing your personal data, you are authorizing their collection, use and disclosure in accordance with the rules defined herein.

We ask you not to send or share with the João Cordeiro team any sensitive personal information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or union affiliation, as well as genetic data, biometric data, data relating to health or data relating to sex life or sexual orientation.

Website usage information is collected using cookies, but they do not specifically identify you, and the following data may or may be collected:

• IP adress.

• Geographic location.

• Information about the device accessing the website, namely browser type and version, operating system, screen resolution, preferred language, information contained in HTTP headers and agent version.

• The search engine you used to locate and access the website.

• Date and time of activity on the website, as well as web pages and contents visited and clicked on.

It should be noted that this usage information does not deliberately identify you and if exceptionally it identifies you, it will be immediately anonymized.

By providing information, you are giving your informed and unequivocal consent that you consent to the processing of data concerning you in an automated manner.

Some of the data requested are mandatory, being identified, and the lack or inaccuracy of the answers given may compromise the service provided.



The data collected is used to process your order, manage your account and, if you agree, send you by email information about other products and services that we think may be of interest to you.

We use the information collected from the website to personalize your next visits to our website.

The João Cordeiro Group does not share your information for marketing campaigns with companies that do not belong to the group, nor does it transfer your Personal Data to a third country.

Although the information provided is generally treated as private within the João Cordeiro team, the data collected will be used in accordance with the personal data protection regulations, throughout the processing process; it may, however, be necessary to transfer Personal Data privately to other bodies, in particular the judiciary.


You have the right to lodge a complaint with a European Union Control Authority regarding the protection of your Personal Data. The João Cordeiro group will collaborate with the Control Authority by providing it with all the information that the latter, in the exercise of its powers, may request.

The information collected on this website does not involve automated decision-making, including profiling.

Comparisons, interconnections or any other way of interrelating the registered information are not carried out on this website.

Because your data may circulate on an open network, they run the risk of being seen and used by unauthorized third parties.

The João Cordeiro Group only accepts registrations from users who are at least 18 years old. João Cordeiro's Communication Channels are not aimed at underage users. If you know of any registration made by a minor, please let us know so that we can immediately remove the registration.

The recipients or categories of recipients of your Personal Data depending on the contact tool you use are the Marketing and Communication, Call Center, Pre-Sales and Commercial and Support departments. We will share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested.



We would like to be able to send you information about the products and services of the João Cordeiro Group that may or may be of interest to you. If you have previously given your consent, you can always choose to unsubscribe. You have the right at any time not to allow you to be contacted for marketing campaigns, informing us through any means of contact available on our website.


We want to be sure of the accuracy and reliability of the information we hold about you.

We trust the User to provide us with accurate and complete information and to update the data in relation to any change in the information provided.

The User has the right to withdraw his consent at any time, without compromising the lawfulness of the treatment carried out based on the previously given consent and the right to request the João Cordeiro group to access the Personal Data concerning him, as well as its rectification or its erasure, and the limitation of processing with regard to the User, or the right to object to processing, as well as the right to data portability.

The Personal Data necessary for the execution of the contract to which the User is a party, for the fulfillment of the legal obligations to which the Controller is subject and those that are necessary for the legitimate interests pursued by João Cordeiro group are not included in the previous point.

Without prejudice to legal provisions or regulations to the contrary, Personal Data will only be kept for the minimum period necessary for the purposes that motivated its collection or subsequent processing, after which it will be eliminated or, if it is in the interest of the João Cordeiro group, processed for purposes statistical, anonymised, and it is not possible to identify the Holder.

Consent is required for further processing of Personal Data for a purpose other than the one for which the data were collected, prior to such processing the Controller provides the Data Holder with information on that purpose and any other relevant information.

You have the right to request a copy of the information we hold about you. If you would like to request a partial or total copy of the information held about you by the João Cordeiro Group, please write to us at Av. da República, N.º 6, 1º andar, 1050-091 Lisboa ou através de email para

If the requests submitted by the User are manifestly unfounded or excessive, namely due to their repetitive nature, the João Cordeiro group, under the current legal framework, may demand the payment of a reasonable fee taking into account the administrative costs of providing the information or of the communication, or taking the requested measures or refusing to comply with the request.



This Website contains links to other websites. This privacy notice only applies to this website. You should read the privacy policies of other websites.



The João Cordeiro Group applies appropriate technical and organizational measures to ensure a level of security appropriate to the risk of keeping Personal Data on file and during their transmission.

The João Cordeiro Group has a computer system capable of withstanding, with a given level of confidence, accidental events or malicious or illicit actions that compromise the availability, authenticity, integrity and confidentiality of the Personal Data stored or transmitted, as well as the security of related services offered or accessible through these networks and systems.



Our privacy policies are reviewed regularly and any changes will be posted on this website. The last update is April 28, 2023.



The Person Responsible for the Treatment of this website is João Cordeiro group and he can be contacted through any contact available on this website.